- ITIC’s annual Hardware and Server OS Reliability survey polled over 1,000 global businesses from November 2018 through January 2019.
- The Web-based survey included multiple choice questions and one Essay question.
- ITIC’s 2019 Reliability surveyfocus:Server and OS reliability/uptime
- External factors impacting server reliability (e.g. security breaches; user carelessness)
- Top causes of unplanned downtime for servers, OS and amp; virtualization
- Customer satisfaction with vendor service andsupport
- New questions focusing on: Server and OS Availability and Downtime as a result of Server hardware component failures
- ITIC also conducted separate surveys detailing the latest Annual Cost of Hourly Downtime; Downtime Costs by Vertical Market segments and Minimum Uptime and Reliability requirements and the impact of Securitybreaches.
- The survey was independent; No Vendor Sponsorship
- ITIC analysts again conducted two dozen, in-depth first person customer interviews to validate the updated Web surveyresponses.
- Approximately 67% of respondents hailed from North America; 33% were international customers
- All market sectors were represented: SMBs = 32%; SMEs = 26% and Enterprises = 43% ofrespondents
- Survey respondents hailed from 22 vertical markets and amp; 23countries
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