Ideally, users of a modern incident management solution need to have access to a multitude of features so that they can address specific challenges directly within the chat tool. During an incident, switching between applications to access and collaborate on the actionable data is a waste of time.
Keeping the conversation and action in one place, where team members already are, is the key to a fast and successful incident resolution process. That is why ChatOps has emerged as an alternative to the war room concept.