• All
  • Cloud
    • Solutions
    • Virtualization
  • Data
    • Analytics
    • Big Data
    • Customer Data Platform
  • Digital
    • Digital Marketing
    • Social Media Marketing
  • Finance
    • Cost Management
    • Risk & Compliance
  • Human Resources
    • HR Solutions
    • Talent Management
  • IT Infra
    • App Management Solutions
    • Best Practices
    • Datacenter Solutions
    • Infra Solutions
    • Networking
    • Storage
    • Unified Communication
  • Mobility
  • Sales & Marketing
    • Customer Relationship Management
    • Sales Enablement
  • Security
  • Tech
    • Artificial Intelligence
    • Augmented Reality
    • Blockchain
    • Chatbots
    • Internet of Things
    • Machine Learning
    • Virtual Reality
Autodesk HelpBot: Quick Answers Bring Quick Adoption

Autodesk HelpBot: Quick Answers Bring Quick Adoption

Moveworks
Published by: Research Desk Released: Sep 23, 2019

Autodesk was looking for a machine learning system to resolve IT support issues without the need for IT support staff to get involved, so 9,000 employees could spend less time waiting for IT to fix issues and more time doing their best work. The Autodesk team deployed and launched Moveworks company wide in 75 days with 28% of IT support tickets now resolved completely autonomously in a median resolution time of less than 60 seconds. Read the story.