IT teams are switching to leaner, more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. Applying lean and agile principles to ITSM can help IT teams gain efficiencies, stay nimble, and focus on services that deliver business value. If you feel bogged down by heavy, old-school tools, it may be time to switch. Like many companies, you may have grown tired of paying for ITSM workflows you never use, or employing an army of developers to maintain heavy customizations that add big bucks to your administration costs.
ITSM Whitepaper
