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IDC Report: Support Services as a Competitive Differentiator

IDC Report: Support Services as a Competitive Differentiator

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Published by: Research Desk Released: Apr 18, 2019

Fast and effective support will be a competitive differentiator for companies and represents a strategic opportunity in a digitally transformed world. As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.

The ability to provide support on any type of connection, in any location, in any language, and via end, users’ preferred mode of communication introduces new complexities to the support organization.

Download the whitepaper to learn:

What end users expect from personal and workplace support

The impact ineffective support has on businesses

How to develop a support strategy for a digitally transformed world